FAQs

1. How can I be sure the part will fit my bulldozer?

Please let us know the model number or the original part number, we have our own drawing library, will provide drawings or measure the physical size and confirm with you.

2. Can you help the customers develop new components?

Sure thing. Our product and technical department is specialized in developing new products for customers. Just share your drawings, dimensions or real samples for our reference.

3. what is your packaging? How do you guarantee safe and secure delivery of products?

Goods are packed with sturdy fumigated wooden pallets normally. If you have a legally registered patent, we can pack the goods in your branded cartons after getting your official authorization file.

4.What is the time frame of goods delivery?

We have our own warehouse, generally, ready to ship product can delivered within 7-15 days. If production is required, goods will be delivered within our negotiated time after we got your deposit payment. Production time will also depend on the items and order quantities and other extra requirements.

5. what is your terms of delivery?

Normally, FOB, DDU, CIF, EXW are accepted. Extra requirement can be negotiated.

6. How long is your product’s Warranty?

Warranty time for bulldozer undercarriage parts like rollers, idlers, segment groups: under normal use condition, 1800 hours or 9 months (depending on which expire first) after goods are received. Warranty time for track chain: under normal use condition,2000 hours or 12 months (depending on which expire first) after goods are received.

7. Do you provide warranty service?

Yes, we do. If you have any problems, tell us your feedback, we will definitely deal with that.

8. How long will you reply my email?

All emails will be answered within 24 hours.

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